Mediation + Conflict Management Services

Mediating Effectiveness is a comprehensive mediation and coaching system that enhances your conflict resolution experience. By integrating mindfulness with behavioral and management sciences, it fosters personal, professional, and organizational effectiveness.

Areas of Practice

Mediation

Resolution for workplace conflict follows a proven mediation framework that focuses on self-awareness, relationship awareness, and effective interpersonal dynamics within the work environment. The pre-mediation phase considers organizational behavior and design, ensuring improved outcomes for both participants and the organization.

Coaching

Empowering leaders to better navigate human and business challenges through a comprehensive model of behavioral and organizational analysis. The 'conflict lens' provides an effective internal and external view of personal and professional presence (self), interpersonal dynamics (others), the workplace (context) and the interrelationship between the three.

Organizational Assessment

Understanding organizational issues to discover the core concerns of employees, leadership, and stakeholders. A systematic approach to understand the workplace environment facilitates the implementation of concrete solutions, leading to real and sustainable organizational change and development.

Training

Training focused on personal and professional effectiveness enhances relational and task dynamics within the context of roles and responsibilities. The outcomes include reduced conflict, increased individual and team resilience, decreased stress, improved morale, and more effective communication and collaboration across the organization.

Andrew MacDonald

FOUNDER

20 years of conflict management experience within private, public and non-profit sectors has provided me with insight into the profound impact workplace conflict has on employees, organizations and our broader lives outside of work; yet through managed conflict we gain an invaluable window into ourselves and others. Using this conflict lens, I developed a systematic approach to improve self-awareness, relational dynamics, and decision-making, positively transforming workplaces and our lives inside and outside of the work context. 

Credentials

  • Master of Business Administration (MBA), Organizational Behavior

    Master of Law, Public International Law and Dispute Resolution

    Bachelor of Science, Physiology and Psychology

    Psychotherapeutic Training: The Compassionate Inquiry® graduate-level certification program (in process)

  • Certificate in Mediating Disputes, Harvard Law School

    Certified Workplace Mediator and Trainer, Mediation Training Institute

    Nationally Accredited Mediator, National Mediator Accreditation System, Australia

    Certified in Mindfulness-Based Stress Reduction (MBSR), Brown University

    Certified Mindfulness Coach, Soulversity, Rishikesh, India

    Society for Human Resource Management Senior Certified Professional (SHRM-SCP)

  • Deloitte

    Booz Allen

    ServiceNow

    Coursera

    ReUse Hawaii

    First Merchants Bank

    US Department of Justice

    US Department of Defence

    US Department of Agriculture

    US Department of Veterans Affairs

    City of Fort Worth Police Department

    Court Services and Offender Supervision Agency

  • Keynote Speaker Mediation Training Institute Annual Conflict Resolution Conference

    University of Sydney Law School, Developing Dispute Resolution Services

Get in touch

Support for any workplace issue from anywhere. For inquiries, pricing, scheduling or to book a no obligation consultation connect below!